Recent Fire Damage Posts

Fire/Smoke Restoration: The Most Thorough Cleaning Available!

5/16/2023 (Permalink)

Before and after photo of a bathroom following a fire/smoke damage. SERVPRO of Windham & Windsor Counties uses industry leading methods and specially formulated products made to battle the heaviest smoke damage.

Cleaning and restoration following a fire or smoke damage can be challenging. SERVPRO of Windham & Windsor Counties uses a two-step approach when cleaning heavy smoke. The SERVPRO Team first performs a dry-cleaning method to remove the majority of oily smoke residue from a given surface. This is followed by a wet cleaning performed by our technicians using SERVPRO's own specially formulated cleaning products. This is performed on most hard surfaces such as wood, metal, marble, and porcelain to name a few. Why is this important? If wet cleaning was performed prior to dry cleaning when attacking harmful soot, it is very likely that the process will spread the residue and smudge the surface. By using basic, over-the-counter products, that are not made specifically for cleaning soot, there is a high risk that it will stain thus making it more difficult, or impossible, to completely remove. If you experience smoke damage to your home or commercial building, contact the team that is faster to any size disaster: SERVPRO of Windham & Windsor Counties. You can be sure your property is receiving the most advanced cleaning methods, by industry certified technicians, who nothing but products created specifically for fire and smoke damage restoration. SERVPRO of Windham & Windsor Counties, here to make fire and smoke damage "Like it never even happened."

Kitchen Fire: Residential Fire Mitigation Project

1/24/2023 (Permalink)

Before and after picture of a kitchen that experienced fire damage. Fire mitigation projects can be very complex with several different phases. We can help!

Recently, our team here at SERVPRO of Windham & Windsor Counties received a service request for emergency mitigation services following a kitchen fire at a local residence. The fire originated and caused the most significant damage in the kitchen, but there was heavy contamination from smoke throughout the rest of the home. Luckily no one was injured in the fire.

There were multiple phases throughout the project with the first being the packing and removal of salvageable belongings and furniture to our location to be cleaned and deodorized. Items that were unable to be restored were inventoried and disposed of. The next step was to remove all the building materials that were damage from the fire. Our team carefully removed, bagged, and discarded these materials. All other areas were then professionally cleaned. While all of this was taking place, we installed large air scrubbing devices and deodorizing machines to assist with odor removal. Lastly, we applied a coat of our smoke sealant product in all areas where demolition was performed.

In the end, the areas were completely deodorized, sealed, and ready for reconstruction. Once the reconstruction phase is completed by a contractor, our team will deliver the furniture and belongings back to the property.

Fire Damage: Timely Response Matters

12/29/2022 (Permalink)

Interior of home with significant fire damage. For emergency restoration following fire and smoke damage, contact SERVPRO of Windham & Windsor Counties.

SERVPRO of Windham & Windsor Counties is the emergency cleanup and restoration team that is "Faster to Any Sized Disaster." The first 48 hours following a fire in a residential or commercial property are critical when it comes to restoring versus replacing damaged building materials and personal belongings. Swift response and timely mitigation can help to prevent fire damage from creating long-term issues.

SERVPRO of Windham & Windsor Counties understands "getting back to normal" is one of your primary concerns. Our highly trained staff is ready to get your property back to how it was before the fire. Quick response coupled with the use of industry- leading products and equipment will ensure your home or commercial property is back up and running quickly and professionally. 

If you experience a fire in your home or commercial property, be sure to contact the company that's faster to any sized disaster, SERVPRO of Windham & Windsor Counties.

Thanksgiving Cooking Safety

11/15/2022 (Permalink)

Dinner table with cooked turkey and several side dishes. Have a safe and enjoyable Thanksgiving!

Once the summer wraps up and the children head back to school, it seems like we're Thanksgiving planning in no time. Thanksgiving is a great time to reflect, be thankful, and of course, enjoy delicious food and recipes with those you care about most. It's a relaxing, pleasant way to being the holiday season.

When preparing those Thanksgiving feasts, make sure to do so carefully. The kitchen can be a dangerous place and even more so when cooking for a large group. Here are a few safety tips to keep in mind:

  • Make sure your smoke alarms are working. Test them by pushing the test button.
  • Stay in the kitchen when cooking on the stove so you can keep an eye on the food.
  • Keep children away from the stove. The stove will be hot, and kids should stay three feet away.
  • Keep matches and utility lighters out of reach of children.
  • Never leave children alone in the room with a lit candle.
  • Stay in the home when cooking your turkey and check it frequently.

Keep these tips in mind to be sure your Thanksgiving is fun and safe!

For more info regarding Thanksgiving safety, visit the National Fire Protection Association.

Autumn Fire Safety

10/28/2022 (Permalink)

Carved pumpkin with SERVPRO logo. Enjoy this fall season safely!

Fall is a beautiful time, especially right here in New England. The weather is crisp, the color from foliage is breathtaking, and outdoor activities are all around us. Not to mention, Labor Day Weekend, Halloween, and Thanksgiving: something for everyone to enjoy! But it's important to enjoy safely. Here are a few safety tips to consider this fall season:

  • Keep fall decorations away from open flames and heat sources.
  • Keep emergency exits clear of decorations and clutter.
  • Regarding Halloween costumes: teach children to stay away from open flames. Make sure they know how to stop, drop, and roll if their clothing catches fire.
  • Additionally, consider choosing Halloween costumes that made of material that won't easily ignite when in contact with heat or a flame.
  • Use a flashlight or battery-operated candle in a jack-o-lantern. Use caution if using a real candle. Place lit pumpkins away from anything that can burn.

Keep these tips in mind to ensure your fall season is fun AND safe.

National Preparedness Month: Facts About Home Fires

9/29/2022 (Permalink)

September is National Preparedness Month and today we're looking at some facts regarding home fires. House fires are caused by a number of things but not matter the origin, fire travels fast through a home. 

  • Fire is Fast! In less than 30 seconds, a small flame can grow into a major fire. In minutes, a house can be fully engulfed in flames.
  • Fire is Hot! Heat is more threatening than flames. Room temperature in a fire can be 100 at floor level and can rise to as much as 600 degrees at eye level.
  • Fire is Dark! It starts bright, but quickly produces black smoke and creates a complete blanket of darkness throughout the home.

It is important to remember to install smoke alarms on every level of a home, especially inside bedrooms and outside sleeping areas. Testing smoke alarms should be done every month and if they're not working, replace the batteries and test again. Rehearsal of a fire escape plan with your family is also incredibly important. As mentioned earlier, fire begins light but quickly becomes dark due to smoke and rehearsing an escape route regularly will make it easier to navigate out of the property. Also, have a specific meeting place once everyone has exited the building.

For more tips about home fire safety, please visit American Red Cross and

Multi-Phase Fire Restoration Project

8/18/2022 (Permalink)

Before and after photos of a fire damaged room and the deconstructed room following restoration. SERVPRO of Windham & Windsor Counties, working hard to make fire and water damage "Like it never even happened."

Recently, the SERVPRO of Windham & Windsor Counties mitigation team was asked to assist a local property owner following a fire. The property is a multi-tenant building, and the fire originated on the second floor. The fire smoldered and caused high levels of smoke throughout the upper level. Eventually, flames began to develop and damage parts of the building's structure. The local fire department swiftly arrived and effectively extinguished the fire using their tanker trucks. When the area was cleared, the property had sustained smoke, fire, and water damage on multiple levels.

There were several phases in the mitigation project following this fire event. First, the SERVPRO team gathered and discarded of items and belongings that were deemed "unsalvageable" and beyond repair. Items that were able to be salvaged were carefully boxed and removed from the building where they were stored to be cleaned and deodorized by our trained personnel. Dehumidifiers were brought in to accelerate the drying process and other machines were installed to begin deodorizing the damaged areas.

Areas of the building that were unaffected by fire, smoke, and water were contained and blocked off with plastic to prevent cross contamination. Our team then proceeded with demolition services to damaged building materials such as drywall, insulation, flooring, doors, trim, and even some cabinetry and lighting. The deconstructed materials were carefully removed from the property and discarded.

Lastly, the exposed portions of the building that were now open following demolition were cleaned and deodorized thoroughly. The property is now dry, deodorized, cleaned and ready for repair.

This project involved many steps and phases but our SERVPRO of Windham & Windsor Counties team was up to the task. No project to large or small. We're here to make fire and water damage "Like it never even happened." 

Residential Fire Damage Restoration

4/12/2022 (Permalink)

Side by side before and after photos from fire restoration. Using strategic demolition, cleaning, and deodorization methods, our SERVPRO team was able to remedy this residential fire damage project.

Recently, the SERVPRO of Windham & Windsor Counties Team performed cleaning and restoration services at a home that had experienced a chimney fire. Thankfully, no one was injured during the fire. There was minor structural damage but high amounts of smoke. The heaviest damage occurred in the master bath which required partial demolition, but smoke and fire extinguisher residue traveled throughout the rest of the home which was cleaned and deodorized. SERVPRO technicians used industry recommended techniques to properly remove the residue. Following demolition of the areas where structural damage had occurred, our team used a combination of dry and wet cleaning methods to remedy the smoke, soot and extinguisher dust. We're grateful to have had the opportunity to assist our client following this traumatic event. We're here to help and make fire and smoke damage "Like it never even happened."

Kitchen Burn Safety

2/25/2022 (Permalink)

Pot on the stove over a low flame. Cooking and preparing your favorite meal can be relaxing and fun, but safety should be considered when doing so.

Earlier this month, "National Burn Awareness Week" was recognized which serves as an opportunity to for organizations to mobilize burn, fire, and life safety educators to unite in sharing common burn awareness and prevention information. The theme for 2022 is Burning Issues in the Kitchen. Cooking is the number one cause of residential fires in the United States. The American Burn Association reports 47% of all home fires are caused by cooking. Here are some tips to keep you and your family safe while cooking in the kitchen.

  • The Best time to cook is when you are wide awake.
  • Always wipe the stove, oven, and exhaust fan after cooking to prevent grease buildup.
  • Turn pot or pan handles toward the back of the stove.
  • When heating food in the microwave, use microwave-safe cookware that allows steam to escape.
  • When frying, use a pan, lid, or splash guard to prevent grease splatter.
  • If you are simmering, baking, roasting, or boiling food, check it regularly. Remain in the home while cooking and use a timer to remind you to check your food.

Remember to be safe, be alert, and keep safety on the forefront when cooking in the kitchen.

Furnace Puffbacks: Soot Cleaning

2/22/2022 (Permalink)

Kitchen heavily damaged and covered in back soot. Cleaning and removal of oily soot, if not performed properly, can result in damaging household surfaces and belongings.

SERVPRO of Windham & Windsor Counties handles cleanup and restoration following a wide variety of disasters, mishaps, and events within a property. Fire, water, biohazard, sewage, and mold to name a few. One type of occurrence you may not be familiar with is what is referred to as a puffback.

A puffback occurs within an oil-fired heating system, (gas-fire systems as well but more commonly oil) when the burner does not properly ignite, and results in a minor explosion within the combustion chamber of the furnace. This leads to the oily smokey residue, or soot, to pass through the home's heating system and affected the building's interior. The damage can vary in severeness from a light discharge to a heavy, thick coating of soot on ceilings, walls, floors, and belongings. 

It is important to have your heating source serviced yearly by a HVAC professional. With regular maintenance and attention, puffbacks can be avoided.

Improper cleaning of soot and oily residue can result in staining and may cause damage to household belongings and materials. In the event you experience a puffback in your home or commercial property, be sure to contact the cleaning and restoration experts at SERVPRO of Windham & Windsor Counties. We're here to help!

Fire Damage: What to do Until Help Arrives

1/22/2022 (Permalink)

Image of fire damage building with SERVPRO logo and text. The professionals at SERVPRO of Windham & Windsor Counties are available 24/7 to assist with your fire or smoke damage emergency.

There is no denying that experiencing a fire to your home or commercial property is traumatic, harrowing, and stressful. The event is anything but pleasant. The emergency cleanup and restoration professionals at SERVPRO of Windham & Windsor Counties understand the delicate nature of this type of situation and will carefully walk you through the step-by-step restoration process. From the initial inspection to the detailed cleaning and deodorization, SERVPRO aims to limit the stress and anxiety you the property owner may be experiencing following the event.

Before SERVPRO of Windham & Windsor Counties arrives on site, here are a few steps to take to help limit secondary damage of your property and belongings.

  • Limit movement in the home to prevent soot from spreading and additional damage from occurring.
  • Place clean towels or old linens on rugs in high traffic areas and on upholstered furniture.
  • Place wood blocks or aluminum foil under furniture with wooden legs.
  • Do not attempt to wash any walls or painted surfaces.
  • Do not shampoo carpet or upholstery.
  • Do not clean electrical equipment.
  • Tape double layers of cheesecloth over air registers to stop soot particles from getting in or out of your HVAC system.
  • Wipe soot from chrome on kitchen or bathroom faucets, trim, and appliances. Apply a light coating of lubricant to protect these items.
  • Keep your hands clean as much as possible. Soot on hands can further soil upholstery, walls, and woodwork.

SERVPRO of Windham & Windsor Counties is available 24/7 to assist with your emergency. We're here to make fire and smoke damage "Like it never even happened."

Fire Damage Prevention Tips

12/20/2021 (Permalink)

Illustration of family outside their home while fire department battles fire. SERVPRO of Windham & Windsor Counties is available 24/7 to assist with cleaning and restoration following a fire or smoke damage.

It seems like only yesterday we were enjoying backyard BBQs, pool parties and enjoying warm sunny weather. Well, don't look now but we're approaching the final two weeks of the year and cold temps and heavy snowfall have arrived. Just like that, it's home heating season again and what better time than now to review important home heating fire prevention tips. It's never a bad time for a refresher about fire prevention.

  • Have your furnace inspected by an HVAC professional.
  • Have your chimney inspected and/or cleaned by a professional. If your fireplace is used six times a year or more, be sure to have the chimney cleaned at least once a year.
  • Use a fireplace diffusion screen when in use.
  • Be cautious when using a space heater. Use one with an emergency cut-off if it is accidentally tipped over. Never leave a space heater unattended and use on a flat surface that is not flammable.
  • Have your dryer vent cleaned out every year. 
  • Keep potentially flammable items away from your home's boiler. 

You can never be too careful when it comes to fire prevention and safety. In the event you or your family requires cleanup and restoration from a fire, contact the professionals at SERVPRO of Windham & Windsor Counties. We'll help make fire and smoke damage "Like it never even happened."

Deep Fried Turkey Safety Tips

11/24/2021 (Permalink)

Turkey being placed in a deep fryer. Plan and be safe when preparing your deep-fried turkey. This will ensure you, your family, and friends have an enjoyable and delicious turkey!

Deep fried turkey has become a widespread delicacy this time of year. Many famous chefs have stated that deep frying a turkey is a quick method of cooking that provides a crispy and flavorful bird.

However, deep frying a turkey is a more dangerous way of cooking. Having gallons of hot cooking oil over an open flame can be a recipe for disaster. The National Fire Protection Association discourages the use of outdoor, gas-fueled deep fryers due to their risk of injury and damage to your property.

If you still choose to use a deep fryer for your holiday feast, please follow the following safety measures provided by the National Fire Protection Agency:

  • Set up your deep fryer on a flat surface, more than 10 feet away from any structures.
  • Make sure your turkey is completely thawed and dry before slowly placing it in the hot oil.
  • Do not leave the fryer unattended. Continuously monitor the temperature of the oil.
  • Protect yourself. Lids and handles can become very hot and cause burns. Wear protective equipment.
  • Always have a fire extinguisher ready. A multipurpose, dry-powder unit is best. Be sure to keep children and pets away from the area while cooking.

Keep these helpful tips in mind while preparing your deep-fried turkey. Be safe and most of all, enjoy your turkey and have a great Thanksgiving!

Industry Leading Training: Fire & Smoke Restoration

10/25/2021 (Permalink)

SERVPRO trainees being taught the process of cleaning hard furniture following smoke damage. From structure restoration to furniture and content cleaning, to deodorization, SERVPRO of Windham & Windsor Counties pros are ready to assist you.

Having a fire or smoke damage at your residence or business can be a traumatic experience. Your home or commercial property is one of your most valuable possessions and losing it or having it damaged can be overwhelming.

The professionals at SERVPRO of Windham & Windsor Counties understands a fire can cause and are ready to assist in getting you back into your property as soon as possible. We can do so by having a team that is thoroughly trained and experienced. Our staff receives the most extensive, industry-approved training available both in the classroom and hands-on. Our technicians, project managers and even our owners obtain certifications for fire and smoke restoration through the Institute of Inspection Cleaning & Restoration Certification (IICRC). They are taught the ins & outs of fire and smoke restoration from structure cleaning, hard content cleaning, soft goods restoration, and the science of deodorization.

You can be sure when SERVPRO of Windham & Windsor Counties arrives to begin restoration services on-site at your damaged property, you will be assisted by a team of highly skilled, trained, and experienced professionals. We're here to help make your disaster "Like it never even happened."

Chimney Fire Prevention Tips

9/7/2021 (Permalink)

Flames coming out of a home's chimney upon the roof. Annual chimney inspection by a CSIA-certified chimney professional is a great step to take in identifying & repairing potential chimney fire hazards.

It may be hard to believe, but with the Labor Day behind us and the unofficial end to Summer, heating season is not far off. Now is a great time to begin preparing for the colder months and making sure your home or property are safe and ready for heating season. One of the most common causes of fires in a home comes from the chimney. Thousands of chimney fires take place each year. The main reason a chimney fire occurs is due to flames in the lower section of the chimney migrating to the upper part of the chimney, causing the masonry or metal chimney walls to warp, melt or crack. Here are some examples of how you can help to prevent a chimney fire from occurring:

  • Minimizing creosote build-up within the chimney. Only burn seasoned hardwood that has been dried for six months.
  • Make sure your flue liner is insulated. This will help to prevent flue temperatures from getting too cool which could ultimately encourage fire by-products to condense and form creosote.
  • Schedule an annual chimney inspection. Ideally, seek out a Chimney Safety Institute of America-certified chimney professional to inspect your chimney, fireplace or woodstove to inspect and locate any potential damage in these areas that could lead to chimney fires.
  • Install a chimney cap. A cap on the crown of the outside opening of the chimney can help to prevent leaves, debris and even critters out of the chimney which can fuel a chimney fire when coming in contact with loose embers from a fire. A cap also helps to keep out rain which, over time, can corrode the chimney.

For more facts about chimney fires, and how you can locate an CSIA-certified chimney inspection professional, check out

Common Causes of Household Fires

8/17/2021 (Permalink)

Room severely damaged and destroyed by fire. SERVPRO of Windham & Windsor Counties professionals are available 24/7 to assist with fire and smoke damage restoration.

Experiencing a fire in your home or commercial property can be a significantly traumatic event. As a local provider of fire & smoke restoration services, we at SERVPRO of Windham & Windsor Counties have assisted in the cleanup of fire damage resulting from a variety of different causes. Here are a few of the leading causes of house fires according to the National Fire Protection Association:

1. Cooking Fires-Specifically, unattended cooking. Be sure to check the items you're cooking regularly, keep any items that could catch fire away from the stove top or open flame, and stay alert: if you're sleep or have consumed alcohol, do not use stove or stove top.

2. Heating Related Fires- Be sure to check out our other blogs regarding home heating safety. Half of home heating fires take place during December, January, and February.

3. Electrical Fires- May is National Electrical Safety Month which is meant to raise awareness of potential home electrical hazards and the importance of electrical safety as well as the safety of electrical workers.

4. Smoking Related Fires- In 2014, it was reported that smoking materials such as cigarettes, cigars, and pipes caused over 17,000 home structure fires in the United States.

5. Candle Related Fires- There were reportedly over 7,600 home related structure fires in the U.S. between 2014-2018. On average, 21 home candle fires are reported each day.

For more information regarding causes and prevention of home structure fires, be sure to visit the website of the National Fire Prevention Association

For 24/7 assistance with fire or smoke damage restoration, be sure to contact the professionals at SERVPRO of Windham & Windsor Counties. Making fire and smoke damage "Like it never even happened."

Fire Restoration: Removal of Damaged Materials

4/1/2021 (Permalink)

SERVPRO technician removing damaged building materials and an area that has been painted following demolition Once heavily, unsalvageable materials are removed, a coat of paint is often required to encapsulate and eliminate lingering smoke odor.

Experiencing a fire in a home or commercial property is a traumatic event and can be quite overwhelming. No matter the level of damage sustained by the building, there are many steps during the process of returning the property to its pre loss condition. The professionals at SERVPRO of Windham & Windsor Counties are experts in the process and will assist the property owner through it step by step.

Occasionally smoke is the only damage left in the wake of a fire but in many situations, the damage is more severe and requires further action be taken. Windows may need to be boarded, roofs covered, and heavily damaged building materials that cannot be salvage may need to be removed. These materials include drywall, insulation, cabinetry, and flooring. SERVPRO of Windham & Windsor Counties will communicate with the property owner during the inspection and mitigation phases of the project as to which areas can be cleaned, deodorized, and saved, and which areas will be removed and discarded. From there the damaged materials are removed, followed by a thorough cleaning, deodorization and in some cases painted to eliminate lingering odors.

This is only one phase of the mitigation process following a fire, but you can be sure the professionals at SERVPRO of Windham & Windsor Counties will be there to navigate you through from start to finish.

Home Heating Safety: Space Heaters

2/8/2021 (Permalink)

For the next blog in our series regarding Home Heating Safety, we will now outline safety tips for Space Heaters. As a reminder: the U.S. Fire Administration documents that heating is the second leading cause of fires in homes. Here are a few pointers when adding heat to your home through the use of space heaters:

  • Make sure your heater has been tested by a recognized testing laboratory.
  • Your space heater should have an automatic shut off in the event it tips over.
  • Do not plug the space heater into a power strip or extension cord. Plug heater directly into an outlet.
  • Be sure to place space heaters on a flat, sturdy surface.
  • Do not leave heaters turned on when leaving or going to sleep.
  • Do not leave any items that could potentially burn near the heater. Make sure nothing is within 3 feet of the heater.
  • Do not plug anything else into the same circuit as the one used to power the space heater. Overheating may occur.

Be sure to utilize these safety tips whenever using an electric space heater. For more info, be sure to check out the U.S. Fire Administration online!

Home Heating Safety: Fireplaces & Wood Stoves

2/5/2021 (Permalink)

Man with glasses sitting in rocking chair, reading a newspaper next to a roaring fireplace. Safety should be a priority when heating your home with a wood stove or fireplace.

Winter is here and along with snow and ice, it means heating season for us New Englanders. There are many options but whatever your method for heating your home you should always aim to heat safely. According to the U.S. Fire Administration, heating is the second leading cause of fires in homes. Today we will look at safely heating with a Fireplace or Wood Stove Here are a few points to consider:

  • Be sure to have your chimney inspected and cleaned each year by a professional.
  • Keep anything that can burn at least 3 feet away.
  • Do not burn paper in your fireplace or wood stove.
  • Always put the fire out before going to sleep or leaving the home.
  • Ashes should be put in a metal container that has a lid. Additionally, place the container outside and away from the building no less than 10 feet. 

Follow these steps to be sure you safely heating your home with a wood stove or fireplace. At SERVPRO of Windham & Windsor Counties, we're always here to help!

Smoke Restoration: Content Cleaning

1/11/2021 (Permalink)

Two photos of the same ceramic piece. First is before: soot damaged, second is clean and free of soot. Contents cleaning and deodorizing is a detailed and critical stage of the restoration process following a fire.

Following a fire, mitigating smoke damage can be one of the biggest challenges during a restoration project within a residential or commercial property. Not only does the structure of the building require cleaning, but restoring building contents is a huge part of the cleaning and deodorizing process. Everything within the property affected by smoke or soot is carefully and meticulously cleaned by SERVPRO of Windham & Windsor Counties professionals. Furniture, rugs, books, cabinet contents, wall hangings and much more are all cleaned and deodorized during a fire or smoke restoration project. 

Restoring contents is often times less costly than replacing or refinishing them. Plus, many belongings are so much more than simply "contents" to property owners and hold considerable sentimental value. We at SERVPRO of Windham & Windsor Counties always aim to restore rather than replace whenever possible. 

Our industry-certified technicians are able to determine the best method of cleaning for contents of all varieties, materials and finishes. All of our cleaning products are developed and created by SERVPRO. For more information SERVPRO contents cleaning please contact us anytime!  

Insulation Removal Following A Fire

12/18/2020 (Permalink)

Before & After photo with an attic having cellulose insulation removed with a large vacuum. The insulation removal machine collects and discards building insulation quickly and effectively.

One of the biggest challenges in fire and smoke restoration is deodorization. Smoke and soot have a tendency to linger especially when the damage is not mitigated or treated properly. There are several different stages when restoring a property that has experienced a fire. Each fire is a bit different but removing the odor from the property is always one of the most difficult steps.

Removing charred or smoke damaged building materials is one of the first steps in the process. Flooring, drywall and lighting all have the potential to be removed when damaged, as well the buildings insulation. Insulation is soft and very porous which makes it a prime candidate to hold smoke odor following a fire. The three main types of insulation are fiberglass, foam and cellulose. Cellulose can be very difficult to remove properly due to its form. 

SERVPRO of Windham & Windsor Counties possesses a machine specifically designed for blown-in insulation, such as cellulose, to be removed on a large scale quickly and effectively. This large vacuum-like unit is equipped with a 19 horsepower motor and large flexible hoses that can reach even the tightest attics, rooms or crawlspaces. The machine collects and discards the insulation with ease, taking with it odorous smoke and soot residue that may be trapped within its fibers. 

Just another way SERVPRO of Windham & Windsor Counties utilizes industry leading products and equipment to solidify itself as the leader in fire & water cleanup and restoration!

Fire Prevention During the Holidays: Do's & Dont's

10/5/2020 (Permalink)

A living room with a Christmas tree that is on fire Take extra precautions during the holidays in order to prevent fires in your home!

The holiday season is an exciting time to gather with family and friends, decorate the home, share meals, and celebrate. Throughout the festivities, you need to take extra precautions to prevent accidents. The winter months are the most common months for home fires and fire restoration services. To keep your family safe and the holidays merry, follow the fire prevention tips below.


Use flameless candles.

Open flames from candles can be especially dangerous with children and pets running around the house. Consider switching to flameless LED candles, which flicker just like real candles without posing a fire risk. If you use real candles, keep them far out of reach from kids and animals and never leave them burning unsupervised.

Keep an eye on your cooking.

According to the U.S. Fire Administration, more than 50% of all residential fires were started while cooking. When families are preparing large amounts of food while entertaining guests, it’s easy to get distracted and neglect the oven or stove. Stay in the kitchen when cooking and continuously check on your food.

Test cords and lights before use.

Always inspect and test holiday lights before hanging them up, and throw out any sets with damaged cords, loose connections, or cracked bulbs. Frayed and exposed wires can easily cause an electrical fire. Never leave decorative lighting on unattended—unplug all lights before leaving the house and going to bed.


Overload your electrical circuits.

Too many electronics, appliances, and decorations plugged in can overload your circuits and cause sparks. Limit your use of extension cords and unplug any item that isn’t in use.

Avoid using outlets in rooms that already have many large appliances, such as the kitchen. Invest in LED lighting to cut back on your electricity usage.

Let Christmas trees dry out.

Dry and brittle trees are more likely to ignite and burn quickly. Watering Christmas trees every day significantly reduces their risk of catching fire. As soon as the holidays end or your tree dries out, dispose of it properly.

Place plants near heat sources.

It may be tempting to fill the space next to a heater or in front of the fireplace with plants, but this can create a serious fire hazard. All plants and Christmas trees should be kept several feet away from any heat sources. This includes light bulbs, radiators, space heaters, and floor and wall registers.

3 Ways to Prevent Pet-Related Fires

8/18/2020 (Permalink)

A dog jumping up on a stove inside the home Dogs can sometimes jump up on the stove and turn the knobs by accident.

You love your pets and naturally want to protect them from harm. Unfortunately, pets can sometimes cause fires in the home if a few simple precautions aren’t taken. While fire damage repair can help restore your home, it’s best to prevent fires from breaking out in the first place. Here are a few ways you can protect the health of your pets and your family. 

What You Need to Know About Pet-Related Fires

  1. Be Careful With Candles

A wagging tail is a sign of happiness in dogs, but it can also be hazardous around open flames. Pet owners are encouraged to forgo conventional candles for flameless ones. If you do use candles, place them somewhere your pets can’t reach them.

  1. Safeguard Your Stove

Larger dogs sometimes jump on stoves and inadvertently turn the knobs with their paws. This could result in pets burning themselves, but it can also lead to a fire if there are flammable materials nearby. Along with removing papers, cardboard, and fabrics from around the stove, you should also consider removing the knobs on the stove when away. You can also install locks on the knobs to prevent your dog from inadvertently turning them. 

  1. Use Ceramic or Stainless Steel Water Dishes Outside

While it may seem unlikely, using a glass bowl on a wooden deck for your dog’s drinking water can also be a fire hazard. When the sun’s rays are filtered through water and glass onto the wood beneath, a fire can break out — similar to what happens with a magnifying glass on a sunny day. If a fire occurs on your deck when you're not around, it can easily spread to the home and cause significant destruction. 

The Importance of Deodorization

4/2/2020 (Permalink)

SERVPRO technician spraying the smoke sealing serum A SERVPRO technician sprays a smoke sealant after cleaning & deodorizing a home after fire damage.

In your home or business, fire, smoke, or even soot damage can leave you with unpleasant and potentially permanent problems. Smoke produced during a fire can travel throughout the structure leaving deposits and even odors on various surfaces & hard-to-reach areas. It is crucial that professional action is taken quickly as these residues can cause permanent damage. At SERVPRO, our technicians are certified by the Institute of Inspection, Cleaning, and Restoration, and can rid your home or business of the odors left by fire or smoke damage. Instead of covering up the odors, technicians use SERVPRO’s own line of cleaning products to remove the source and prevent the odor from returning. Odor from fire damage is not the only stubborn odor that SERVPRO can take care of, water and mold damage can also cause permanent problems if not addressed properly.

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.
  • What NOT To Do After A Fire

    • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
    • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
    • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
    • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
    • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Fireplace Safety

2/11/2020 (Permalink)

a bearded man wearing glasses sits in a chair by a fireplace while reading a newspaper. From all of us here at SERVPRO wishing you a safe and warm winter!

A cozy fire crackling in the fireplace or wood stove is the perfect thing to get rid of the winter chill. Here are some tips to keep in mind so that you may enjoy your fire safely:

  • A fire screen will help protect you and your floors from any sparks that may try to fly out
  • Keep flammable items at least three feet from open flames
  • Have a professional perform the installation of your fireplace or woodstove and be sure that it is to code
  • Have your chimney and fireplace/stove cleaned regularly to your local codes
  • Always use the appropriate type of wood and fire starters for your fireplace. The dryer the wood the better as this will provide a cleaner burn and result in less creosote build up
  • Regularly clean the ashes out of your fireplace and be sure that the ashes are cool before placing in a metal container. Keep the ashes away from your home, garage and porch

For more tips and guidelines, consult a professional or visit the National Fire Protection Association’s website:

The Do's & Don'ts of Handling Grease Fires

2/6/2020 (Permalink)

large flames rising from a pan on a range, black background with orange frame To reach us anytime, call (802) 674-8004.

Enjoy cooking? Time in the kitchen can be fun but learning safe cooking techniques is important to prevent hazards such as grease fires. Cooking with oil requires special care; as oil begins to overheat, it will start to boil and smoke prior to catching fire. Seeing flames can excite feelings of panic but it’s important to take control of the situation quickly and know how to react to stay safe. Below are tips on what to do as well as what not to do in the event of a grease fire.


Shut off the heat.

If a fire breaks out, you may be tempted to remove the smoky pan from the burner. It’s important to fight that urge, as the burning oil could splash onto yourself or other surfaces. The droplets of hot oil still have the potential to start additional fires so, until the oil cools, leave the pot where it is and turn off the burner.

Have an extinguisher handy.

There should always be a working fire extinguisher in an easily accessible location in your kitchen at all times. After you turn off the stove, use the extinguisher if needed by pulling the pin, pointing the nozzle at the fire’s base and then pulling the trigger. The dry chemicals from the extinguisher will put out the fire.


Use water on the flames.

Instinct may tell you to put out the fire using water. While this of course works on regular fires, grease fires can’t be put out safely this way. This is because pouring the water could actually spread the grease fire to other areas. The intense heat of the burning grease could also cause the water to vaporize into harmful steam.

Open windows and doors until the fire is out.

Opening windows and doors to clear the smoke could cause the fire to become much worse. This is because the oxygen in the fresh air would fuel the flames, resulting in the need for more extensive fire damage repair.

If you need fire damage repair after a kitchen mishap, electrical problem, or other incident, contact the disaster recovery specialists at SERVPRO of Windham & Windsor Counties. In the event of a plumbing problem or flood, our team can also use our four decades of experience to provide water clean-up services. To reach us anytime, call (802) 674-8004.

Holiday Fire Safety

12/20/2019 (Permalink)

closeup of colored and owl ornaments on a Christmas tree Did you know that the top three days for home candle fires are Christmas Eve, Christmas Day and New Year's Eve?

Did you know that, according to the National Fire Protection Association, the top three days for home candle fires are Christmas Eve, Christmas Day and New Year’s Eve?

For many, a holiday favorite is the warmth and glow of festive candles, a crackling fireplace and a brightly lit Christmas tree. It is easy to forget common safety practices when absorbed in holiday chaos and cheer. To reduce the fire risk in your home or business this holiday season, the American Red Cross offers the following safety tips:

  • Three is the magic number. Three feet that is. Be sure to space Christmas trees and other holiday decorations at least three feet from heat sources such as ovens, space heaters, fireplaces, woodstoves, radiators, heat vents and candles.
  • Before you leave the property or go to bed always check that the tree is unplugged, and all holiday lights are off.
  • Don’t use candles to decorate a Christmas tree. Also, be sure to extinguish candles before going to bed or leaving the room.
  • Make sure to use a tree stand that is sturdy and won’t tip over. Also, keep an eye on pets and young children around the tree.
  • After guests leave, designate one person to check that all candles and smoking materials are extinguished properly.
  • Anything that can catch fire easily should be kept away from your stove top, fireplace, etc…

From all of us here at SERVPRO, wishing you and yours a safe and happy holiday season!

What To Do After A Fire At Your Home

10/10/2019 (Permalink)

animation of fire with a red background If disaster strikes, call us anytime at (802) 674-8004

Home is often a place of refuge from a long, busy day and a place of relaxation with family, friends or a much-needed day to yourself. Home is where your daily routines begin and end. Having a housefire can disrupt your daily routine and be very traumatizing. Although your world turns upside down after a fire loss, it is important to get a plan in place to help you recover your home. The quicker that you can secure professional restoration services to begin mitigation and restoration on your home, the less time that this process usually takes to complete and the sooner you can get back to your daily routine.

Once first responders have put out the fire, we can help assess the scope of work that will need to take place in order for you to enjoy your home again. Our estimators and mitigation team will arrive quickly to help begin putting together the necessary documentation your insurance provider will need to approve the claim. After the necessary documentation and communication with your insurance company has taken place, our team of highly-trained technicians will work efficiently to restore your home.

A fire at your home can be devastating but our team of kind, knowledgeable professionals will work efficiently to get you back in your home quickly and safely. If disaster strikes, call us anytime at (802) 674-8004. We are always here to help.

Basic Fire Safety For Your Household

8/29/2019 (Permalink)

Illustration of flames with smoke Knowing basic fire safety can help keep you and your loved ones safe.

Every year there are over 360,000 fires in the United States. That’s around 1000 fires a day! Fires ruin countless homes every year. Sometimes these house fires can be prevented by implementing these important fire safety tips in your home:

  • Install an adequate amount of smoke detectors and fire alarms in your home. Also, be sure to regularly check that your alarms are working properly and keep up with replacing the batteries
  • Teach your children basic fire safety rules
  • Flammable items should be kept a safe distance from lit candles, fireplaces/woodstoves and stovetops
  • Don’t leave cooking food unattended
  • Turn off appliances when you are done using them. If you leave home then realize you can’t remember if the iron was turned off and unplugged it’s always better to be safe than sorry by returning home to ensure that it’s off.
  • Make sure to always keep lighters, matches and fire starters out of reach of children
  • If you smoke, smoke outside.

In the event of a fire, always put safety first. When you are ready for help putting your home back together, call us at (800) 352-7251. We are here to help.

Grilling Safety Tips

6/12/2019 (Permalink)

Remember these safety tips and happy grilling!

Summer is finally here! Time to fire up the grill and enjoy some burgers and hotdogs in the backyard. Grilling can be fun but there are important safety tips to always keep in mind. Here are some tips from the National Fire Protection Association to keep in mind:

  1. Grill outside, away from any structures. Gas and charcoal grills are designed for outdoor use only. Pay attention to overhanging tree branches when you set up your grill.
  2. Make sure that your grill is stable. Grills should be set up on a flat surface where it won’t tip over or roll away.
  3. Keep your grill clean. Grease and fat can buildup after cooking. Be sure to regularly clean the grill and the tray. Also, give coals time to cool down prior to disposing of them in a metal container.
  4. Be careful around the grill. Never leave a lit grill unattended. Keep pets and children away from the grill. Remember that a grill will remain hot for at least an hour after use and don’t ever try to move a hot or lit grill.
  5. Wear appropriate clothing and be careful while cooking. Loose apron strings and baggy sleeves can catch fire.
  6. Be ready to extinguish the fire if it gets out of hand. Have baking soda on hand to put out grease fires and a fire extinguisher nearby for other fires.

Fire Safety- Using A Fire Extinguisher

5/8/2019 (Permalink)

Keep Your Fire Extinguishers In Easy To Access & Find Locations

To protect yourself and your home or business, it is important to have portable fire extinguishers readily available. In the event of an emergency a fire extinguisher can save your building and your life. The National Fire Protection Association (NFPA) recommends remembering the word PASS in order to properly operate a fire extinguisher:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. The fire extinguisher should be pointed at the base of the fire.

Squeeze the lever, applying slow, even pressure.

Sweep the nozzle from side-to-side.

Familiarize yourself with these steps and how to use your fire extinguisher works before a fire breaks out. Also, be sure to read the instructions on your extinguisher and remember that there are different types of fires so it is important to have the correct type of extinguisher. There are different classes of extinguishers designed to treat specific types of fires. For more information on the different types of fire extinguishers, visit:

Fire Safety Tips For Your Kitchen

4/15/2019 (Permalink)

Putting safety first in your kitchen is one thing that you can do to prevent a house fire.

According to the National Fire Protection Association, cooking is the number one cause of home fires with unattended cooking being associated with the majority of these fires. Here are some tips from the National Fire Protection Association to follow in your kitchen:

  1. Be cautious and alert! If you are ill, intoxicated or sleep deprived, don’t use the oven or stovetop.
  2. Use a timer to remind you to check on your food regularly. Also, remain in the kitchen while broiling or cooking food on the stovetop.
  3. Keep flammable items like curtains, wooden utensils, food packaging and oven mitts away from your stovetop.
  4. Don’t leave hot oil unattended. When you are frying food, it’s important to always have someone watching as hot frying oil can become a dangerous situation quickly. Slowly heat the oil to the temperature you need for sautéing or frying. If the oil becomes too hot, turn the heat down or carefully remove the oil from heat immediately. Wisps of smoke are one sign that the oil is too hot.
  5. Keep a lid beside the pan while you cook. If the pan catches fire, slide the lid over the pan and shut off the burner. Leave the lid on and let the pan cool.
  6. Keep a fire extinguisher on hand and make sure you know how to use one. It’s also important to use the correct type of extinguisher for the fire you’re fighting.  Find these tips and more on the NFPA website!

Proven Tips for Fire Damage Remediation in Your White River Junction Home

12/23/2018 (Permalink)

When fire and smoke damage affect the home that you live in, you need to act fast and make an educated decision. Contact SERVPRO right away.

Correct Removal of Smokes and Soots after Fire Damage in White River Junction

When you think of house-fires, it is common to assume the worst. However, large-scale fires that require remodeling, replacement or restructuring account for a small percentage of our call-outs. The truth is, house-fires are commonly small with secure containment from first-responders. It is usually smoke damages that need to be watched out for alongside water damages which occur during the fire-fighting effort.

Our most recent experiences of fire damage in White River Junction properties are about the removal of soot, smoke, and charring from a contained area. When materials burn the chemicals within them are released into the surrounding environment in the form of smoke and soot.
This type of synthetic smoke damage can spread rapidly around a property by moving into clean air pockets. They often spread further than the flames themselves, depositing unto clean surfaces that they come into contact with. SERVPRO technicians have training that helps them to recognize the patterns of smoke as well as how it travels around a property. This can be invaluable when it comes to finding the source of odorous or thick smoke deposits.

As well as understanding the behavior of smoke, a good technician needs to know what the most effective cleaning method is for removal. Depending on the type of material that burned, and at what temperature, smoke falls into two classifications; either wet or dry. Each category responds differently to cleaning. Wet-smoke, for example, can quickly be spread around causing further damage if it is treated like dry-smoke.

When a SERVPRO fire technician arrives on site, the first thing they do is conduct a pre-test. This test helps determine the cleaning response, whether by using chemicals, foam, water or dry abrasive methods to restore the property. Where there are valuable possessions, we may be able to restore them by sending them to an external facility for ultrasonic cleaning.

Ultimately, whatever it takes to restore your property to its preloss conditions is our primary concern, and we can mobilize all of our expertise and equipment to get the job done as efficiently as possible.

If you need an expert solution to your property damages, contact SERVPRO of Windham & Windsor Counties at (802) 674-8004.

Click here for more about White River Junction.

Cleaning Up from House Fires and Billowing Smoke Damage in White River Junction? Don't Fret--Call SERVPRO for Recovery Help

10/11/2018 (Permalink)

SERVPRO Says Protect Your White River Junction Home from Fire Damage with Installed Smoke Detectors

Fire Damage Restoration Can Make Your White River Junction Home Feel Like Home Again

Families that have experienced fire damage incidents know the kind of loss that such disasters bring along. Whenever your home experiences a fire, you have to remain calm and make the right decision to prevent additional damage and salvage what might end up being unrestorable. The White River Junction area is not an exception to house fires and residents need to learn the role that restorers play during such incidents. Additionally, we are advised to take advantage of the available information during this National Preparedness Month to always stay ready to face such events.

Assessment and cleanup are among the first things that our SERVPRO team performs when attending to any home fire in White River Junction. If for instance the fire starts from your garage and spreads to other parts of the building, some sections of the structure might be a complete loss, and other rooms of the home might be restorable. The assessment allows us to determine what is restorable and what is necessary to replace. It is our work to haul away the charred and the smoke damaged ceilings, floor, and walls. We can then also focus on odor control.
Let us cover some of the cleaning methods that our SERVPRO technicians use when restoring your home. We use dry cleaning techniques when removing non-grease particles and soils from surfaces. During this technique, we use dusting cloths or feather dusters to brush or wipe surfaces and remove surface dust. Vacuuming is an example of a dry cleaning technique that we employ to remove particulate soiling and light debris.
Usually, we perform dry cleaning before we can start performing wet cleaning procedures. When using the previous technique, we use a cleaning agent or water to saturate the surface or item that we are cleaning. If the content or surface is likely to degrade by being overly saturated when we use spray and wipe - a wet cleaning method that controls the cleaning agent that we are applying to a surface.

SERVPRO highly recommends to have smoke detectors strategically placed within your home as an early warning for house fires. When extensive structural damage needs signifcant remolition and removal, we can pack-out personal items and furnishings for off-site cleaning and storage. We can tag using barcodes to document the movement of all removed items. We do whatever is necessary to make you feel "Like it never even happened."
SERVPRO of Windham & Windsor Counties has the right expertise, equipment, and training to handle your cleaning and restoration needs. Call us at (802) 674-8004 and benefit from our 24/7 emergency services.

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Professional Packing Equipment Helps Fire Damage Restoration Experts in White River Junction

9/9/2018 (Permalink)

When fire affects an area of your home, contact SERVPRO to remediate the damage and clean your possessions properly.

Team SERVPRO Arrives Equipped to Help Remediate Fire Damage in Your Home

How we treat our customers' belongings in White River Junction reflects on our integrity as individuals and as a company. We always make sure that we treat your belongings as if they were those of a family member or close friend – always with extreme care and never with a flippant attitude.
When a family home sustains fire damage in White River Junction, the personal belonging and other contents inside the home also suffer. These require expert cleaning and deodorization treatments to become safely usable again. To perform the mitigation and restoration that the home needs structurally, we often must make more space available for our mitigation and restoration crew members.
Packing up possessions to make space also protects those same possessions from accidental harm. When we arrive to start work, we bring not only our restoration and mitigation equipment, but also the necessary tools to pack your items up safely, securely, and professionally.
Because your home's electricity might still not function when we begin, we come with our own generators to power our tools. This allows us to use portable lighting, rechargeable tools, necessary heaters, and the like. You do not need to provide us with any materials to perform packing up services.
We also bring new boxes, packing materials, pads for furniture and other heavy objects, tables, ladders, and dollies. Each of these items serves its purpose, sometimes several times, and without these, we might experience difficulty doing the work needed.
We also inventory everything that we pack up, label the boxes appropriately and provide you with copies. These sheets provide us with information on the status of each item, even in large collections. The information includes which room the contents came from, also. As each employee knows that updating these sheets maintains crucial information for our valuable customers, we can assure you that using these can always assist you when you need to locate something, particularly when you unpack items after you move back into your home.
After a fire in Ludlow, Springfield, or Woodstock, contact the professionals who can restore your home at SERVPRO of Windham & Windsor Counties by calling (802) 674-8004. We realize that many homeowners need guidance after a disaster, and we can help you understand the complexities of the mitigation and restoration process from start to finish as we work to make everything “Like it never even happened.”

Click here for more about White River Junction.

Experts Help Prevent Secondary Damage When Restoring Fire Damage in Wilmington

7/30/2018 (Permalink)

SERVPRO Salvages Many Fire-Damaged Furnishings in Wilmington--Call the Professionals

Wilmington House Fires Results Can Be Mitigated with the Help of SERVPRO

There is always a chance of a fire starting in different parts of the house. Statistically, kitchens are the most likely sources of uncontrollable fires in many homes. It is not surprising considering there is often a flame or a heating appliance in use, and the fact that it only takes thirty seconds for a small, uncontrolled flame to turn into an unmanageable blaze. Although it is possible to extinguish many home fires before they consume the entire structure, they still cause considerable damage. The property can be further harmed during the restoration process.

The best way to deal with fire damage in Wilmington is to involve a professional from the moment the flames die down. Many people opt to deal with the damage first and only involve an expert when overwhelmed. You should call SERVPRO immediately to benefit from our extensive experience gained over the years from dealing with home fires. We train our technicians to salvage properties without causing further damage, whenever possible.

When our SERVPRO technicians arrive at your property, they first inspect contents and separate items into different categories. This categorization separates items that need cleaning from those that survive the fire in perfect condition. Other categories might include items that need further scrutiny and the damaged ones that require replacement. Since our experts start the recovery process systemically, it shortens the time taken and minimizes further damages. Our CCIS, Contents Claim Inventory Service provides our take on the damage with you and your insurance adjuster, who make the final call.

It is said where there is smoke, there is a fire. The inverse is also true, and in most home kitchen fires, smoke causes considerable damage, too. The smoke moves to various parts of the structure fast so you might think the damage is more extensive than it actually is. When our SERVPRO technicians inspect your home, they establish the best ways to remove the layers of soot deposited in different parts of the structure without damaging it further. Proper cleaning is necessary compared to taking shortcuts such as painting over soot-covered cabinets, ceilings or other fixtures. Such shortcuts can present further problems in future, including bad odors and material degradation because some forms of soot are acidic.

Involving a professional service to help in cases of fire damage clearly improves the outcome. If you call SERVPRO of Windham & Windsor Counties at (802) 674-8004, our staff visits your property and helps kick-start the restoration process from the point of knowledge to minimize secondary damage and where possible, restore it to its preloss condition.

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Deodorization of Soot and Smoke After Fire Damage in Your Wilmington Home

4/17/2018 (Permalink)

Call SERVPRO to Treat Smoke Odors After a Wilmington House Fire

House Fires Generate Problematic Smoke and Odor Cleanup and Restoration Needs--Call SERVPRO

A majority of electrical fires in the Wilmington area are caused by faulty outlets and appliances that are old and outdated. Other fires begin by faults in appliance cords, switches, and receptacles. Do not ever use appliances with frayed or worn cords that can send heat onto surfaces which are combustible like curtains, floors, and rugs, as this can spark a fire. Other hazards including running a cord underneath a rug or taking the ground plug off a cord to use it in an electrical outlet with two prongs.
Any electrical fire in your Wilmington home can leave behind a great deal of fire damage that needs to be addressed right away. Letting smoke and soot remain creates additional damage, as the soot is acidic and eats away at surfaces. Call on our professional staff at SERVPRO for help as soon as the fire is out. We have all the necessary training and tools needed to clean and restore your home after a fire properly.
Part of cleaning up after a fire is deodorizing the affected areas in your home from the soot and smoke odors. We can remove the source of the odor instead of deodorizing it if it is charred or damaged enough. Removing charred structural materials before we deodorize is helpful in combating the smells. Debris that is contaminated with smoke residues can keep giving off smoke odors or soils if it is not removed.
SERVPRO technicians check each room of the house, not just where the fire happened, to see how far odors have penetrated. The entire structure may sometimes need to be cleaned, along with the contents, to remove all remnants of smells. Small particles of odor-producing residues continue to permeate the air until neutralized.
A deodorizing smoke or fog is most effective after a fire, as distributing the aerosols to a surface in a similar manner to the way that odor-causing substances penetrated the surface works the best. We then seal surfaces exposed to malodors when required for more severe situations.
SERVPRO of Windham & Windsor Counties thoroughly cleans your home in Ludlow, Stratton, or Springfield after fire damage to mitigate all smoke and soot odors. Contact us at (802) 674-8004 once the fire is out so we can get your home restored as quickly as possible.

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What to Do When a Curling Iron Causes Fire Damage in Your Wilmington Home

3/30/2018 (Permalink)

Leaving your curling iron on in the bathroom can sometimes cause damage especially if you and your family have left for the day. Call SERVPRO.

Team SERVPRO Takes Care of BOTH Small and Large Scale Fire Damage 

Everyone has had those mornings when they are so tired that they are running on pure instinctual memory. However, this can be an issue when forgetfulness leads to fire damage in your home. Unfortunately, it is often too easy to leave your curling iron plugged in and running when you are tired. Going to iron out your shirt for the day may not seem like a long time away from the curling iron, but it can be just long enough to cause a small fire in your bathroom.
The towels, skin care products, and toothpaste in your residence can get quickly burned up in the small fire in Wilmington. While the fire might not cause any catastrophic damage to your bathroom, the blaze can cause terrible odors and soot that is in desperate need of cleaning. Fortunately, there is help nearby to assist in the clean up from this unfortunate accident.
Here at SERVPRO, we strive to get to your home as quickly as possible after receiving your call. However, in the meantime, we can recommend tips to help you keep the smelly soot inside of your bathroom, like keeping the door closed until we arrive. SERVPRO technicians can inspect the damage done to your bathroom and then get to cleaning up the mess that the fire left behind.
Once we clean the surfaces of the walls, mirror, and furnishing of your bathroom, we can help you create an inventory of what you lost. Afterward, our technicians can employ the use of advanced technology to rid your home of the smelly scents from the fire. We use tools like hydroxyl generators, which neutralize smells by chemically changing the compounds of the odors. With the use of such technology, we can make you feel "Like it never even happened."
When you have a fire in your home, large or small, call SERVPRO of the Windham & Windsor Counties at (802) 674-8004. We answer your calls 24/7 so that we can return your home to its preloss condition as soon as possible.
Click here for more about Wilmington. 

Restoring Fire Damaged Homes in Wilmington VT

2/26/2018 (Permalink)

Fire Damage Cleanup in Wilmington Meets Its Match with SERVPRO

The Process of Smoke & Fire Cleanup and Restoration Depends on the Degree of Damage

Wilmington homeowners and residents often have to deal with multiple types of damage after a fire. There is, of course, the material that burned. After that, there is the damage that residues cause when smoke and soot settle onto property surfaces. Then, there is the damage caused by firefighters and fire suppression systems when water and extinguishing chemicals are used to stop the fire.
These different types are also factors in determining the level of Wilmington fire damage. SERVPRO categorizes the various water, smoke, and burn damages into three levels. We do this to understand what tools and methods each task requires. After an inspector determines the damage level, our trained response teams can immediately get to work and begin the restoration process.
Minor Fire Damage is primarily smoke related. The residues are only found in a few rooms near the source of the fire and not spread throughout the entire home. Technicians use dry and wet methods of cleaning to remove light-to-moderate amounts of residues from personal property, floors, walls, and ceilings. Items like books may need replacing, and there may be a small amount of repainting needed near the origin point of the fire. Preventing fire is the best bet.
Medium Fire Damage requires more effort to remove smoke residues which are moderate at least and spread throughout more of the home. Dry cleaning methods are not as useful, and wet cleaning methods require more chemical cleaners instead of water to remove them. Smoke odors are very noticeable at this level and may require specific cleaning chemicals to eliminate them. The damage from flames and the heat are more severe than in minor damage, so structural material like drywall, floor trim, and ceiling tiles may require disposal and replacement.
Major Fire Damage involves the destruction of the home's structure. Wall framing is charred and has to be removed and replaced before hanging new drywall. Smoke residues are spread throughout the entire home and may be severe enough to require our SERVPRO team members to dispose of structural and personal property rather than expend the effort and resources in an attempt to clean them. When the damage is this extensive, we may have to board up broken windows and damaged doors to secure the home from further damage. Smoke odors are strong enough that we use an ozone generator to neutralize odor particles, eliminating them.
Depending on the heat, items burned, and the efforts of the fire department, restoration of your home can take anywhere from a few days to a few weeks. If you need our assistance, SERVPRO of Windham & Windsor Counties is here to help return your Vermont home to its original state. Call us today at (802) 674-8004 to schedule a visit.

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Reliable Fire Damage Restoration Services Within Wilmington

12/7/2017 (Permalink)

It is important to call a qualified restoration company immediately after a fire has damaged your home.

SERVPRO Offers Specialized Cleaning Procedures for Fire Damage Cleanup

Stains and carbon particles are in most cases left behind after a fire damage incident. Failure to attend to them early enough with the right restoration procedures may lead to more damage and in some incidents achieving the desired level of cleanliness might fail. That is why residents of Wilmington area are advised to contact a qualified cleanup and restoration company immediately after a fire occurs.

Fire damage in Wilmington requires specialized cleaning procedures - whether the particles are loosely or tightly attached to the surfaces. Our IICRC-certified SERVPRO technicians inspect the fire incident and select the most appropriate cleaning procedure. The primary cleaning actions that we use include suspension and dispersion, chemical action, mechanical action, and lubrication.

Usually, our SERVPRO team uses mechanical actions before attempting other cleaning procedures. We use the procedure to target non-greasy particles which are likely to dissolve in liquid cleaning agents. On the other hand, technicians use lubrication to weaken the bond joining the surface and the residue. When that happens, the cleaning product easily removes the particles from the surface.

There are times when changing the chemical formula of the sticking substance is necessary for cleaning to happen. That is when we use chemical action oriented cleaning products. If we are dealing with soils that need loosening, suspension and dispersion may be an alternative. During this cleaning technique, the soil or target particles can dissolve or emulsify in the cleaning product.

To ensure the selected cleaning procedure works efficiently, the technicians take into consideration the various cleaning elements - temperature, agitation, chemical action and time. For instance, the cleaning products’ rate of reaction increases by raising the temperature. Additionally, agitation can be used to spread cleaning agents and dislodge some of the particles. Mostly, the kind of products that restoration professionals use determine the deodorization and cleaning time.

SERVPRO of Windham & Windsor Counties is a trusted leader in storm, mold, fire, and water damage restoration. Call us today at (802) 674-8004 to learn more about our services.

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Fire Damage from Malfunctioning Furnaces in Wilmington Homes

11/3/2017 (Permalink)

SERVPRO works with other professionals and can have your vents and fire damage cleaned the same day you replace your furnace.

SERVPRO Offers Quick and Efficient Fire Damage Cleanup

House fires are the number one cause of fire damage in Wilmington, but a malfunctioning furnace can also create similar problems. When furnaces misfire internally, puff-back happens, and this indicates a failing furnace. 

Property owners who find sooty deposits near heat vents in their Wilmington homes should be aware that this is a type of smoke and fire damage. While the fire remains contained inside the furnace, the explosions every time the furnace starts can eventually wear the furnace down, leading to a significant catastrophe.

When puff-back happens each time the furnace starts, the deposits can build up in thicker and thicker amounts. This can lead to a creosote residue inside the ducts leading to your living space, in addition to the tell-tale signs outside and around the vents' openings on your walls. Creosote is a highly flammable substance, and when enough of this exists inside your ducts, only a small spark needs to land inside to start a fire.

Because of this build-up of creosote, having a new furnace installed is rarely enough to keep your family safe. The ducts also require cleaning, as do the vents and the areas around them. We perform these types of services for many homeowners in our community. When a wall contains substantial damage, beyond the accumulation of soot and creosote, we can replace that section of wall and repaint the area.

Puff-back is something that homeowners should not ignore. Replacing the furnace and having the area cleaned the same day is possible. SERVPRO works with other professionals in providing the services homeowners need so they receive the best possible services from both the other professionals and us. Our goal is to keep you and your family both safe and comfortable in your home. Preventing disasters from becoming realities is part of this, as well.

The professionals at SERVPRO of Windham & Windsor Counties are IICRC-certified technicians, striving to make your home a safe and secure one. Call us at any time at (802) 674-8004. We are available every hour of the day and night, 365 days a year to help you prevent catastrophes like fire damage.

For more information about the Wilmington Fire Department, click here.

Expert Fire Damage Restoration Services Available For Your Wilmington Area Home

10/11/2017 (Permalink)

Entering your residence after a fire can be dangerous without the right support.

Expert Fire Damage Restoration Services

Walking back into your Wilmington home after experiencing fire damage for the first time can be devastating. Everything you worked so hard for looks destroyed and you have no idea where to turn for help.

Everything about the experience seems somewhat overwhelming, making recovering from fire damage in your Wilmington area home even that much harder. You need access to a restoration company that understands your situation and can provide you with the equipment, resources, and experienced personnel necessary to recover quickly.

Entering your residence after a fire can be dangerous without the right support. You can slip, trip or fall, cause additional damage, or even become ill due to exposure from unknown substances. SERVPRO uses a variety of personal protective equipment while inspecting your property after a fire. We maintain a safe, secure work site and understand how to keep your restoration moving forward while protecting everyone involved.

Smoke and water damage can be rather extensive, where the majority of your home experiences limited amounts of damage. Without access to the proper services, many of your items may require replacement even though it is possible to repair them. SERVPRO technicians have specific services designed to adjust to your particular situation, minimizing your losses and saving personal belongings you may have thought lost. Never give up on an item before a professional restoration technician has an opportunity to inspect it, you may be surprised by what we can do.

Your furniture, carpeting, flooring, and other household contents all require particular attention after a fire. It takes a trained professional to determine whether or not items remain safe to restore, or if you would be better off replacing an item. Each service that SERVPRO provides works towards limiting your losses and keeping costs down. We also work with your insurance provider to ensure you obtain the results you deserve.

SERVPRO of Windham & Windsor Counties has technicians available 24-hours a day to assist, and since we are locally owned, We’re Faster To Any Size Disaster and provide excellent services you can count on during an emergency. Let us be there when you need us, call today (802) 674-8004.

Click here for more about Wilmington.

Brattleboro Fire & Smoke Damage Actions

5/23/2017 (Permalink)

Concord Smoke Odors Eliminated with the Help of SERVPRO

SERVPRO Provides an Array of Equipment to Eliminate Smoke Odors

The effects of a house fire can take weeks or even months to overcome. Fortunately, few fires destroy a home or even cause major, structural damage. Restoration costs normally come from the results of the smoke from burning materials and the soot left behind.

Most fire damage to Brattleboro homes come from smoke and soot, but the lasting effect for many owners and residents is the odor. Removing smoke and other fire-related odors are challenging and require a professional company. SERVPRO has the experience to know that leaving furniture out overnight and throwing a new coat of paint over walls and the ceiling only masks odors temporarily. It is why we have an extensive inventory of equipment designed just for this purpose.

Electric Pressure Sprayers – Our technicians use these to dispense chemical cleaners and deodorizing agents at a rate of 50 psi. They spray the cleaners and agents directly onto the surface of the structure, carpets, and fabrics that have heavy smoke and soot residues.

Ventilation Fans – These industrial box fans move air at high velocities, from 3000 to 5000 cubic feet of air per minute. They are especially useful to ventilate a home that is wet from the actions of the firefighters by introducing dry air from outside of the home to displace the moisture air and dry surfaces the air moves across. These axial fans are used when there is no danger of smoke being circulated to unaffected areas of the house.

Ozone Machines – These devices generate a gas of O3 molecules that react with odor-causing molecules in the air. This action oxidizes the molecules, altering them and removing the odor. We evacuate the home of people and pets and remove items made of or containing natural rubber which deteriorates in the presence of ozone. When the process is complete, the ozone gas reverts to normal oxygen, leaving no residues. While smoke restoration is on-going, it is safe to deploy hydroxyl generators which also alter the chemical nature of the odors.

Injectors – We use special pumps and large needles to inject small amounts of deodorizers into confined stains on carpets and furniture upholstery. It is our preferred method instead of pulling up a carpet or sending a sofa off to be recovered. For large spaces, like attics or isolated rooms, we can also perform a thermal fogging which allows the odor destroying particles to follow the path of the odorous smoke particulates.

These pieces of equipment are just a few of the devices we have available to us. The goal for SERVPRO of Windham & Windsor Counties is to return your home to its original condition. "Like it never even happened." We want to help you put the damage and the memory of your house fire behind you. Call us today at (802) 674-8004 for an inspection and free estimate. For more info please visit:

Understanding The Behavior of SMOKE

11/9/2016 (Permalink)

The damage to your property following a fire can often be complicated due to the unique behavior of smoke. There are two different types of smoke-wet and dry. As a result, there are different types of soot residue after a fire. SERVPRO of Windham & Windsor Counties professionals are thoroughly trained in fire cleanup and restorations and know the different types of smoke and their behavior patterns. Knowing this information is vital to proper restoration. Before restoration begins, SERVPRO will survey the loss to determine the extent of impact from fire, smoke, heat, and moisture on the building materials and contents. The soot will then be tested to determine which type of smoke damage occurred. Pretesting determines the proper cleaning method and allows your local SERVPRO Windham & Windsor Counties to focus on saving your precious items.

SERVPRO of Windham & Windsor Counties professionals know smoke can penetrate various cavities within the structure, causing hidden damage and odor. Their knowledge of building systems helps them investigate how far smoke damage may have spread. The following are additional facts you may no know about smoke:

  • Hot smoke migrates to cooler areas and upper levels of a structure
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

Wet Smoke (Plastic and Rubber)-Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke (Paper and Wood)-Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue (Produced by evaporation of material rather than from a fire)-Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot (Furnace Puff Backs)-While "puff backs" can create havoc for homeowners, SERVPRO Franchise Professionals can, in most cases, restore the contents and structure quickly.

Other Types (Tear gas, fingerprint powder and fire extinguisher residue)- Special loss situations require special care.

SERVPRO Franchise Professionals are trained to handle even the toughest losses. If your home or business suffers fire or smoke damage, contact SERVPRO of Windham & Windsor Counties to help make it "Like it never even happened."

Celebrate Safely With A Recipe For Safety

11/3/2016 (Permalink)

Safely Celebrate the Holiday Seasons!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don't practice safe cooking habits, your holiday could become hazardous very quickly. According to the national Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The leading cause of fires in the kitchen is unattended cooking. It's important to be alert to prevent cooking fires.

  • Be on alert! If you are sleepy or have consumed alcohol don't use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling or broiling food.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire-oven mitts, wooden utensils, food packaging, and towels or curtains-away from the stovetop.

If you have a cooking fire, consider the following safety protocols to help keep you and your family safe.

  • Just get out! When you leave, close the door behind you to help contain the fire.
  • Call 9-1-1 or the local emergency number after you leave.
  • For an oven fire turn off the heat and keep the door closed.
  • If you try to fight the fire, be sure others are getting out and you have a clear way out.
  • Keep a lid nearby when you're cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

SERVPRO of Windham & Windham Counties wishes you a safe and happy holiday season.

How to Celebrate Summer Safely

6/28/2016 (Permalink)


Summer is synonymous with barbecues, parades and fireworks displays; but along with all the festivities are plenty of visits to emergency rooms—especially during July. Each year, around 230 people are injured badly enough to require medical treatment after fireworks-related incidents, according to the U.S. Consumer Product Safety Commission. In addition to causing injury, fireworks are also responsible for thousands of house fires each year with millions of dollars in property damage. There is nothing like firing up the grill during the summer months! Did you know, July is the peak month for grill fires? A backyard barbecue can become dangerous quickly if proper safety precautions aren’t considered. Your local SERVPRO® Franchise Professionals want you to have an enjoyable and safe summer. Consider the following tips to help ensure your summer celebrations are disaster-free!

  • Propane and charcoal BBQ grills should only be used outdoors.

  • The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches.

  • Keep children and pets away from grill area.

  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.

  • Never leave your grill unattended.

  • When using a charcoal grill, let the coals completely cool before disposing in a metal container.

  • Anyone using fi reworks or standing nearby should wear protective eyewear.

  • Do not try to re-light or handle malfunctioning fireworks. Keep a bucket of water nearby to fully extinguish fireworks that don’t go off or in case of fire. Children should never pick up fire reworks that may be left over as they may still be active.

  • The safest way to enjoy fireworks is to attend a public display conducted by trained professionals.

Firework Facts Facts

  • Fireworks cause an average of almost 20,000 reported fires per year.

  • In 2013, sparklers caused 41%of fireworks injuries.

  • On Independence Day in a typical year, fireworks account for two out of five of all reported fires, more than any other cause of fire.

*Most recent statistics availableprovided by the NFPA.

Windham & Windsor Counties Smoke and Soot Cleanup

4/13/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Windham & Windsor Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
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