What our Customers say...
I can't say enough about the excellent service and professionalism of Gary and his crew at SERVPRO. They did an outstanding job of cleaning and demoing after our house was damaged by nearly seven ft. of flood waters. They made the process easy to navigate from the initial estimate to the completed project. Additionally, the customer service was top notch even after the job was finished. Gary always provided timely responses to requests and quickly furnished invoices and other documents that were necessary to file our insurance claims. I highly recommend.
Wilman was outstanding in every way and kept in touch while we were abroad.
Pam, Amy, David, Randy, & Sharron did an amazing job while here. They were respectful and answered all of our questions. This team not only cleaned, they disinfected. The areas they cleaned never looked better! Thanks again for your weeks of hard work!
Pam and Amy did a remarkable job restoring our basement in Ludlow, VT. I couldn't have done it without them.
I'm thrilled to give SERVPRO a glowing 5-Star review! Naomi, Bob, and Sharron went above and beyond in restoring my flooded basement bathroom. Their professionalism, expertise, and punctuality were truly impressive. They tackled the job with dedication and skill, leaving me thoroughly satisfied with the results. I couldn't have asked for a better team to handle the restoration. Thank you, SERVPRO, for your exceptional service!
Wil and his team were extremely professional and great at communicating status updates. We've never dealt with an issue like this before and Wil and his team handled a difficult situation in a timely manner. Their quality of work is excellent - very thorough - and we would highly recommend SERVPRO with no hesitation.
We were pretty severely damaged by Vermont flooding. Our basement, full of our oil tank, plumbing, electrical, heating and pumping were under water, as well as some of our sunroom. Especially impressed with the sales manager, Wil. He was prompt, responsive, knowledgeable, fair, and trustworthy.
The crew that came out to fix our cottage after flooding was extremely courteous, professional, and highly-skilled. They took the time to explain every step of the process. We could not be happier with the results and would call SERVPRO if we ever had the need again. Special shout out to Naomi, Randy, and Spencer!
We had Pam and Sharron come to our school in Brattleboro, VT. I can NOT give enough PRAISES as to the amount of hard work and the thorough job these two ladies did for us. They were very professional, explained what they were going to do, and how they would tackle the jobs at hand. These two ladies went above and beyond!!! I tell everyone about SERVPRO. I would certainly rate them a 10! THANK YOU AGAIN PAM & SHARRON FOR YOUR DEDICATION!!
After our basement had been flooded, SERVPRO was a lifeline. They came quickly and took care of the mud, the wet drywall, and insulation, and all the other things destroyed by the 2' of water. All the debris went away in a large skip. The items we kept were cleaned and disinfected against mildew and stored in the garage. The only work we had to do was decide what to keep and what to pitch. Naomi, the crew leader, organized her crew, so we had what was needed for the job hour by hour. There were no spare people hanging about. The rest of the crew were Aimee, Sharron, Randy, David, and Paul. If I ever have a catastrophic flood like this again, I will call SERVPRO right away.
SERVPRO were the most professional service I have ever dealt with. Communication, on time service, integrity, professionalism, and thorough knowledge of our basement flooding emergency was clearly evident. The project manager, Wil, worked with us very closely to develop a plan of action. Incredible insight and professionalism. We can not say enough about how he and his team worked to fix our emergency. We would happily recommend SERVPRO to any of my family and friends. They were incredible in a time we were desperate dealing with our residential flooding. Thank you, thank you!!!
Even though SERVPRO was fully booked, they made an extra effort, on a holiday weekend, to come and provide superlative service.
SERVPRO of Windham & Windsor Counties did a wonderful job of clean up and restoration. They were efficient, respectful, timely, and responsive. I highly recommend their services.
Team was amazing! Gary, Pam, Aimee and Lexi were great and efficient. Great folks! Trustworthy and professional. Couldn’t be happier with the speed of the response and remediation!
Team Julie, Pam, and Pauline did an exceptional job cleaning our home post reconstruction after 2 burst pipes in 2 months time this winter. They take great pride in their work and they are all valued members of the Windham/Windsor SERVPRO Team of professionals in our opinion!! Thank you also to Jake, Project Manager, for meeting and exceeding our expectations in accommodating our needs!
Customer services was excellent. The team in the office was extremely professional and had a crew out to my house in short time. The team showed up, was professional, courteous, and did a fantastic job. Would 100% hire them again.
Julie, Amy, and Kirsten were a fantastic crew at our office building following a fire. They were polite, professional and hard working and went above and beyond to help us be able to continue to work in our office building while cleanup was completed.
The SERVPRO crew consisting of Pam, Amy, Sharron, Naomi, Spencer, Randy, Ashley, Julie and Lexi were extremely helpful, knowledgeable and courteous. I am so thankful for them all. Throughout this whole nightmare, they have been the flue that have held me together. I could not say enough praise for them. They were each my shining stars.
They were great through everything they did.
From the outset, they were very responsive and professional. The crew did an outstanding job in a difficult area and circumstances to work. Thank you.
Keep up the good work. The team was courteous & professional. Great job!
Gary, Tyson J, Tyson, D, Randy, Teagan, and David did an excellent job of water cleanup and drying of the gym area for our business. Also making sure that mold would not be a problem. Excellent response and quick and very professional work.
SERVPRO is the best home service I've had. I had professional crew members which included Wilman Blanchard, Tyson, and Tyson. They will work on your house as their own. I highly recommend SERVPRO to anybody looking for a 100% satisfaction rate.
Everything was carried out with the utmost professionalism and the courteous manner displayed by all was much appreciated!
Gary & his team were excellent. They came within an hour or two of our call. Their promptness & expertise ameliorated some of the potential damage. We are very pleased with them.
SERVPRO has been helpful throughout.
SERVPRO has once again responded quickly to our needs and knows exactly what to do to prevent additional damage. SERVPRO has been a great partner with wonderful staff.
Team Naomi & Bob and Team Pam, Amy & David, as well as Tyson, Ashley and Jake have been a pleasure to work with in cleaning up our flooded VT basement. They're professional, detail-oriented, and take tremendous pride in their work. They are all valued staff members of the Windham/Windsor SERVPRO group in our opinion! Thank you all for making an unpleasant water disaster tolerable to handle.
Wil, you and your team provided top notch service! Thank you for everything.
Jake and the entire team were excellent to work with. They kept us informed every step of the way and rectified the situation completely in an unbelievably short amount of time. Thank you.
SERVPRO finished their work on the house after dark yesterday afternoon. They did a very good job and put in a lot of hard work as you can imagine. They were also professional and pleasant to deal with. We were very comfortable having them in the house and felt free to leave them along in the house while we went out for lunch.
Used SERVPRO multiple times. Extremely satisfied with their services. Would highly recommend SERVPRO of Windham & Windsor Counties.
They ALL went above my expectations. All very personable and knowledgeable. Aaron is a class A instructor to ones not there all along. They answered all my questions I came up with.
They were practically perfect in their job! That refers to both teams, Tyson & David and Shane & Dylan!
Well done. Very nice cleanup and removal of waste material. Polite and very professional. I appreciate everything that was done.
SERVPRO was very quick and painless to deal with.
Julie & Sharron were very pleasant and professional. Thanks ladies!
I have no recommendations. I was very happy with the results and service. Very pleasant crew to work with. Thank you.
Gary Ruotsala-Project Manager was great. Responsive, answered my numerous questions and concerns. Top level communication, A+. D.J. the Site Manager was also great. Professional, helpful, A+.
They don't have to improve anything. They are amazing and work very hard!! I couldn't have had it any better. They went well beyond! They went the extra mile!!!
Wilman, Ashley, DJ, and Spencer (and Wil) should all be promoted. They have been on time, professional, took time to explain everything to me. What a team!! Thank you!
Gary did a great job! He was very thorough, and he cleaned up and explained all he did and took pictures for me of the completed job. Kudos to Gary and his team! And Melissa in your office was very courteous and supportive of job assignment procedures and the payment procedures. Happy New Year! Thanks
The Kiwanis Club of Northfield MA hired this dedicated team to help us get our park ready for fall rentals. In the blazing heat and using all appropriate safety techniques, their staff pulled years of old materials out of two outbuildings for disposal, and cleaned and sanitized the buildings from roof to floor where "Mickey," "Minnie" and "Alvin and the Chipmunks" had been partying for years. They cleaned and sanitized EVERY item that was worth saving and replaced them on the shelves. Thanks to them we once again have two nice spaces we can rehab and return to general use. We would gladly have the company work with us again for any appropriate project.
They were the best! Wish we would have had SERVPRO here from start to finish! So much better than ServiceMaster!!
Not just an awesome job, a PHENOMENALLY awesome job!
Job done to perfection!
The staff should get free massages paid by SERVPRO. They were all great!
Ashley, Pam & Lexi were wonderful! They made a difficult process so much easier. Thank you so much!
Team was very courteous, thorough & left our condo clean each day. Did a great job protecting our furniture, floors & stairs.
Very pleased- and much appreciated.
You guys did a great job and were so prompt and attentive, I really appreciate it. The remediation was quick and painless.
Model all your personnel after the outstanding ones that went above and beyond to help me. Awesome work!!
Jess, Bob, Dylan, Dave did an excellent job! They cleaned up everything and did not leave any mess. Very Happy!
Gary was very clear and communicated well on what to expect. Dean and his crew were absolutely fantastic. On time everyday and hard workers. Very professional!!
When a storm came through just as shingles were being removed from my roof, I had significant water damage to 4 rooms in my house. My insurance agent suggested calling SERVPRO, and I was so glad I did. They came the next day to look at the scope of the damage and then started the following Monday. Given the pandemic, all the workers wore face masks, and their work was not easy...it was hot and cramped getting wet insulation out of the attic. At the end of each day, they cleaned up after themselves. They were courteous and hard working, and the quality of the work was great. I highly recommend SERVPRO and would certainly use them again though I don't want to go through another episode like this again!
Service people were polite, on time and did a great job cleaning my in house "batcave" attic area. Would not hesitate to use them for other work. 5 stars.
I had a septic incident at my home that caused a great deal of mess in the basement. I tried calling several places without even getting someone to respond. I called SERVPRO once and they had someone out that day, then had a team in the next day cleaning up!!! Fantastic job, and very nice people to deal with. Everyone made a nasty situation better for me. Thank you
We had a major second floor bathroom flood that rained down into our kitchen and downstairs bath. The SERVPRO team that came to clean up and gut the kitchen and bath were professional and efficient. They treated our home with respect and I was amazed at how clean they left the area. Jake gave us his professional and honest advice from the start on what the clean up would entail. Will kept us informed of the process at the end of each day and answered any questions we had. The whole team worked incredibly hard and were so friendly. As stressful as the whole ordeal was, the SERVPRO team helped alleviate some of that stress and I felt extremely confident that they did a very thorough job. I can't say enough of how happy we were to have them on our team. If I could give them 10 stars I would because they really deserve it. Thank you Sevpro! You are awesome! Keep of the good work. Alan and Patty 8/2020
I hated having to text Jake on a Friday night with the 900 concerns I had. He got right back to me and was extremely helpful. Wil, who was here the whole time, answered all of our questions as we went through the process & kept us informed every step of the way. Bob & the rest of the crew were friendly, professional, and very respectful of our property. I was amazed at how clean they kept the job site & the rest of the house. It was an amazing crew! Thank you for helping us navigate a very stressful and emotional situation. You guys ROCK! And of course Jake, your honesty and professional advice helped us make the decision process so much easier. Just keep up the excellent work!
SERVPRO sent out 2 men to take up a wet floor and part of our wall from a broken water pipe. Both men were professional and fast they did an outstanding job and when they were done spraying the floor for mold, they did a heck of a job cleaning up. I did not have to do anything after they were done great job to both guys thank you.
Thanks to Shane, Amy, Adam, & Dean - you rock!!
5 Stars! They live up to their motto, truly "Like it never even happened."
We had a puff back when our oil furnace exhaust collapsed leaving a fine layer of black soot covering the interior of our home...there were even black flames of soot inside the dryer that had come through the back exhaust...! Another words, it was everywhere... Every crack and crevice... Well, can't thank Jake and everyone at SERVPRO of Windham and Windsor counties -- Truly made it "Like it never even happened." The house has never been this clean and it will never be this clean again! Thanks again!
Ryan was very professional and honest. I had to coordinate with two companies to get the work that I wanted done, SERVPRO bring one of them. The team that came to my home was also very professional from beginning to end, they did the work in a timely manner. Ryan always returned my calls and was more than happy to answer my many questions. I would recommend them to anyone looking to have a professional job done.
Good experience beginning to end. From answering the phone, to bid, to job. All were professional and personable. Ryan Paul took extra care to understand our needs and control cost by controlling scope.
We were extremely happy with the job they preformed. Very professional. If their services are needed in the future, I would not hesitate to contact them again.
No recommendations, great work, wonderful people. Thank you so much!
The team members: Will, Pam, Bob, Joe, Corey, Kim & Gary are assets to the SERVPRO organization.
No recommendations, the ENTIRE STAFF was nothing short of amazing! Pam & Lexi were so very exceptional!! They treated my home and belongings as if it/they were their own. ALL members of SERVPRO were fantastic, Gary is such a courteous professional. Thank you!
"Everybody was friendly, hard working, very neat, polite, and the cleaning work was superb."
Excellent, friendly, polite, professional; so important to have courteous people performing service to help you.
"They are great and have their act together."
"SERVPRO is awesome! Thanks for being so understanding"
"Jake and his team were very helpful and patient with all of our questions. They suggested additional resources or references whenever questions were outside their scope and we really appreciate it. They are clearly knowledgeable and good at what they do. They exceeded our expectations."
"Gary and his team were excellent!"
"Great job- thanks!"
"Very fast in getting the job done!"
"They were great. Professional, sensitive to my trauma. Did an excellent job. Thank you."
I have no possible recommendations, as I found SERVPRO to the most superior company I have ever dealt with. The crew were hard working, kind & courteous to one another, and to me of course! I was so impressed with how the entire crew worked with each other & helped each other out. They worked fast, paid attention to every detail and did just an incredibly great job. It feels like a brand new house inside and out. Thank you.
I had to close for repairs after my bakery caught on fire, but with the help of SERVPRO I was able to reopen much more quickly than I could have imagined.
You dried our dining room out after the heavy rains flooded it and it didn’t take you much time at all.
I was surprised at the expert job your company did when cleaning up the mold in my home.
The fire really shook me up, but SERVPRO helped me restore my home and my feeling of security and safety.
I would not change anything, amazing!!! Very impressed.
There is no chance I could have reopened my shop after the flooding with the help of your team. Thank you!
Thanks to your team, we were not out of our home that long after the rains flooded our home.
As soon as we found mold growing, my wife called your team for help and you did a great job at cleaning up the problem for us.
The precision and teamwork that went into restoring our office after the fire was amazing to watch. Your team did a great job.
If you want personalized mold remediation services performed on your property, give SERVPRO a try. They did a wonderful job on our home.
After a thorough explanation of your mold service, your technicians went right to work and did a tremendous job.
The latest storms took their toll on our garage and the side of our home. Workers were in and out in no time and did quality work.
Each member of the team that came out to control mold found in our home was kind, professional, and knew what they were doing.
We were all impressed by the quality of work your team did on our storefront after the storm. You can barely tell there was ever a problem.
We were recommended to you by a neighbor and couldn’t be happier with the results. Your technicians did an excellent job repairing our front entryway damaged by a recent storm.
A bathroom full of mold caused a series of health problems in our home. Luckily, we have a local SERVPRO that sent out an awesome team.
The team sent to our hotel did a fantastic job removing the water and helping us prevent serious problems. Thanks.
I just wanted to stop by to thank you once again for doing such a wonderful job repairing storm damage on our property. You’re the best.
Mold in our home caused quite a bit of damage. SERVPRO sent out a team that understood the problem and got started immediately. Couldn’t ask for more.
Chris offered comprehensive and thorough explanation all the way through. Shane presented an amazing work ethic and discipline and was also exhibited by Adam. All were kind and considerate in spite of killer heat so thank you!
Excellent communication, fast, thorough and knowledgeable. Would highly recommend in the future.
Julie was great and she had a great team.
Pam, thank you so much for all of the wonderful work you did this week. We really appreciate how hard you work and your attention to detail, not to mention your good natured personality. To be honest, I was anxious to have so many people in the house at first but your did such a great job leading your crew that I very quickly became comfortable with you all here. Thanks again for doing such a great job!
We haven't had this kind of situation before and were initially wary of being oversold or overcharged. During the course of this job, we were impressed with everyone we dealt with and with the quality of their work. Thank You!
Don't Change a Thing!!! Second time with these guys, 1st in 2012 Ryan and his crew are the best!
Smoke smell is gone from house! Nice job on the cleaning!
I wish to thank you all at SERVPRO of Windham & Windsor Counties for the timely and excellent job of cleaning my unit. I wish to thank Derek for his effort in getting all the "things" necessary to complete this task. Thank you all!
Scott and I wanted to "thank you" and your great staff for helping us with the basement. It was a lot of work and we would recommend your service to anyone that might have a situation like ours. All the best, Patti and Scott
The people I dealt with are second to none. Totally satisfied! Sincerely, Mark
The team was very efficient. I enjoyed them very much. I didn't want them to leave. It was so great to have them around.
Chris always thoroughly explained the process. Chris and Julie are the best!
To All the Folks at SERVPRO, Thank you for your quick response to our basement water problem. Your crew was professional and thorough in completing the job, and it was done carefully with minimum disruption to our house. It really does look better than it did before the incident.
We were impressed right from the start. Derek's coming out after 9pm on the day-night the water damage was discovered was not only helpful but put everything into perspective. Jake and his crew: Tyler, Shane and Ian all have been incredibly efficient and hard working. We thank you all!!
Julie and Alexis worked very well together. They are most efficient and professional and were delightful to have in my home. Not only were they most considerate of my " mature years" my future is less daunting and indeed brighter. Thank you for bringing such fine staff.
To all at SERVPRO of Keene, We just wanted to write and thank you all for your help in cleaning our home after a water pipe break damage. Everyone was so nice & accommodating. Since we are in New Jersey it was necessary to collaborate with other people in order to get into the house and ensure the long driveway was clear. Of course we are upset about the water damage but at least the clean up has gone so smoothly that my anxiety level has decreased from red alert to orange alert! Best wishes.
Great Job! Thanks so much!
Thank you. Very professional and excellent service!
Very happy with the cleaning to get us back to our regular life!
Everything exceeded my expectations!